Privacy Policy

This website is owned and operated by P G Oxley. Respecting your privacy and ensuring the confidentiality of your personal information is critical to us. The purpose of this Privacy Policy is to ensure that we interact with you in line with current data protection legislation and in accordance with your wishes.

NB: This statement does not extend to websites that are linked to this website. You should refer to the privacy policies of any such websites for further details about their use of your personal information.

1. Scope

All data subjects whose personal data is collected, in line with the requirements of the General Data Protection Regulation.

2. Responsibilities

2.1 P G Oxley is responsible for ensuring that this notice is made available to data subjects prior to P G Oxley collecting/processing their personal data.

2.2 All Employees of P G Oxley who interact with data subjects are responsible for ensuring that this notice is drawn to the data subjects attention and their consent to the processing of their data is secured.

3. Privacy notice

3.1 Who are we?

P G Oxley is a long established (over 160 years) family business based at 43 High Street, Walton-on-the-Naze, Essex, CO14 8BE and is a company registered at Companies House under the company Number: 00584699. The business provides funeral and undertaking services including operating body removal, chapels of rest, funeral arrangements and the conducting of funerals, including the supply of and preparation of coffins. This side of the business also works in partnership with Golden Charter in the operation of the Golden Charter Funeral Plan scheme.

The personal data we would like to process on you is:

• Personal data type: Source
• Name of customer: Provided by the customer for contact during arrangement process (funeral)
• Address of customer: Provided by the customer for contact during arrangement process (funeral)
• Phone number of customer: Provided by the customer for contact during arrangement process (funeral)
• Email of customer: Provided by the customer for contact during arrangement process (funeral)

The personal data we collect will be used for the following purposes:

• for the fulfilment of your funeral service
• to fulfil all legal requirements related to use of churchyards and crematoria
• to allow contact for service preparation by ministers and celebrants as directed
• to record the act of donation to a deceased's nominated good cause or charity if specified

Our legal basis for processing for the personal data:

• fulfilment of a contract

Any legitimate interests pursued by us, or third parties we use, are as follows:

• initial communication from church or ministers/celebrants in a pastoral capacity

The special categories of personal data concerned are:

• religious beliefs

3.2 Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified. Consent is required for P G Oxley to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by contacting us to update your preferences.

3.3 Disclosure

P G Oxley will not pass on your personal data to third parties without first obtaining your consent. The following third parties may receive your personal data for the following purpose(s):

• A local crematorium for the purpose of organising cremation of the deceased
• A local cemetery for the purpose of organising burial of the deceased
• A nominated minister/celebrant for the purpose of arranging details of the funeral service
• A local florist for the purposes of delivering floral tributes to the starting point of the funeral procession cortege
• A local musician for the purpose of liaising with you for your musical choices for the funeral service
• A local caterer in relation to arrangements for any post-service wake or gathering

3.4 Retention period

P G Oxley will process personal data for as long as is necessary to allow us to fulfil your funeral service and any follow-up services such as stonemasonry. We will store the personal data for funeral arrangements on a permanent basis as hardcopy records within secure, locked limited access file storage. This retention is to allow the use of your data should it be needed in the future for uses such as locating family grave locations in relation to future funeral requirements, body exhumation or other potential legal requests that may be made by the relevant authorities. All data will be stored as hardcopy records within secure, locked limited access file storage.

3.5 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access - you have the right to request a copy of the information that we hold about you.
• Right of rectification - you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten - in certain circumstances, you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing - where certain conditions apply to have a right to restrict the processing.
• Right of portability - you have the right to have the data we hold about you transferred to another organisation.
• Right to object - you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling - you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review - in the event that P G Oxley refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data.

3.6 Complaints

In the event that you wish to make a complaint about how your personal data is being processed by P G Oxley (or third parties as described in 3.3 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and P G Oxley.

The details for each of these contacts are:

Online privacy statement

Personal data

Under the EU's General Data Protection Regulation (GDPR) personal data is defined as:
any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

How we use your information

This privacy notice tells you how we, P G Oxley, will collect and use your personal data for provision of services, cookies, complaints etc.

Why does P G Oxley need to collect and store personal data?

The business provides funeral and undertaking services including operating body removal, chapels of rest, funeral arrangements and the conducting of funerals, including supply of and preparation of coffins. This side of the business also works in partnership with Golden Charter in the operation of the Golden Charter Funeral Plan scheme.

In order for us to provide you with these services we need to collect personal data for fulfilment of the contract and any related correspondence. In any event, we are committed to ensuring that the information we collect, and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes P G Oxley would contact you for separate consent.

Will P G Oxley share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to P G Oxley in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on behalf of P G Oxley. When they no longer need your data to fulfil this service, they will dispose of the details in line with P G Oxley's procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will P G Oxley use the personal data it collects about me?

P G Oxley will process (collect, store and use) the information you provide in a manner compatible with the EU's General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. P G Oxley is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will P G Oxley contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?

P G Oxley at your request, can confirm what information we hold about you and how it is processed. If P G Oxley does hold personal data about you, you can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of P G Oxley or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn't collected directly from you.
• Any details and information of automated decision making, such as profiling and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

Cookies

We use a number of different cookies on this site. If you do not know what cookies are, or how to control or delete them, then please visit www.aboutcookies.org for detailed guidance. We have compiled a list below describing the cookies used on this site and what they are used for.

FIRST PARTY COOKIES

These are cookies which are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on this website. Google Analytics stores information about the pages you visit, how long you are on the site, how you found this site and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) through the use of cookies, so this information cannot be used to identify who you are.

THIRD PARTY COOKIES

These are cookies set on your computer by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks such as Facebook and Twitter. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of this website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.